Labels:text | screenshot | diagram | rectangle | plan OCR: Figure 1: An ideal customer support tool would include all of these elements. Customer Telephony E-mail HelpLink troubleshooting communications tool Support Express HelpDesk Support Tools/ExpressLinks SpeedSearch Troubleshooting · Remote Control (ReachOut) Customer database - Automatic inventory Contacts Proxy Products Learning Base . Saber LAN Workstation · Contracts (support) Expert System · GoldMine sales system · History Post problems E-mail · Open calls · Solutions Procedures Expresslink for GoldMine Goldline sales customer Source: Software Marketing Group
